Frequently Asked Questions
Everything you need to know about your My Sefer shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75, otherwise a flat rate of $5.99 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. Return shipping is free for your first exchange.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your materials ethically sourced?
At My Sefer, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only work with factories that meet fair labor standards.